All Systems Operational
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
WordPress Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Apr 30, 2016

No incidents reported today.

Apr 29, 2016
Resolved - Our department wide meeting has now concluded and all support channels are once again operational. Thank you for your patience.
Apr 29, 16:05 PDT
Identified - On Friday, April 29th, (mt) Media Temple Customer Service will hold our quarterly all-hands meeting. We take customer support very seriously, so we’re always looking for ways to improve. This is just one more opportunity for us to reflect and set ourselves up for success moving forward.

How does this affect you?

This meeting is important, so we’re inviting the entire CS department. As such, we’ll need to turn off our live support channels, starting at about 2:30PM PDT until 4:00PM PDT. During that time, you may still submit a support request via the Account Center, but chat, phone, and Twitter support will be temporarily unavailable. We apologize in advance for any inconvenience this may cause.

If you have questions or feedback, feel free to reach out. Aside from the quarterly meeting, we’re here to answer your call, 24/7/365.
Apr 27, 18:26 PDT
Apr 28, 2016
Completed - This round of scheduled maintenance has been completed successfully. Thank you for your patience.
Apr 28, 22:56 PDT
Update - At this time maintenance has been completed on all hostservers except for vzd165. Thank you for your patience.
Apr 28, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, April 28th, 2016. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

DV Host Server vzd024
DV Host Server vzd027
DV Host Server vzd046
DV Host Server vzd073
DV Host Server vzd165

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 28th, 2016.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 26, 18:40 PDT
Apr 26, 2016
Resolved - Our Systems Engineers have addressed the issues with email connectivity and all systems should now have returned to normal. We apologize for any inconvenience this may have caused, and thank you for your patience and understanding as we worked through this issue.
Apr 26, 19:38 PDT
Monitoring - The issue has been identified by our Engineers and a fix has been implemented to correct it. We will continue to monitor things for a while to ensure that things are completely back to normal. Thank you again for your patience as this issue was addressed. We apologize for the inconvenience that this issue may have caused.
Apr 26, 18:38 PDT
Investigating - Customers on multiple Grid email nodes may be experiencing difficulty making connections from email clients and other applications. (mt) Engineers are currently investigating the cause of these issues.

Thank you very much for your patience as we look into this matter.

Symptoms:
• Inability to connect to Grid mailserver from mail client.
• Possible inability to log into Webmail.
Apr 26, 13:54 PDT
Apr 25, 2016

No incidents reported.

Apr 24, 2016

No incidents reported.

Apr 23, 2016

No incidents reported.

Apr 22, 2016

No incidents reported.

Apr 21, 2016
Completed - The scheduled maintenance has been completed.
Apr 21, 21:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, April 21st, 2016. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following Grid storage segment:

Herd 03 Cluster 11

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

The following Community article can be used for reference:

Finding the Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 21st, 2016.

What is changing?

A system update will be performed to this cluster 11 Storage Segment.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 20, 19:43 PDT
Apr 20, 2016

No incidents reported.

Apr 19, 2016

No incidents reported.

Apr 18, 2016

No incidents reported.

Apr 17, 2016

No incidents reported.

Apr 16, 2016
Resolved - Thank you for your patience! The maintenance has been completed successfully, and our live support channels are available once again.
Apr 16, 22:04 PDT
Update - Thank you for your patience. The maintenance is currently ongoing, and is taking a bit longer than originally anticipated. Our live support channels will be back online as soon as the maintenance has been completed. Thank you.
Apr 16, 21:37 PDT
Identified - Tonight, at 9pm PDT (mt) Media Temple will conduct maintenance on our wireless network. Live channels will be down for about 15-30 minutes while we upgrade out network routers.

How does this affect you?

During this time, you may still submit a support request via the Account Center, but chat, phone, and Twitter support will be temporarily unavailable. We apologize in advance for any inconvenience this may cause.

If you have questions or feedback, feel free to reach out. Aside from this scheduled maintenance we’re here to answer your call, 24/7/365.
Apr 16, 20:28 PDT