All Systems Operational
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
WordPress Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 31, 2016

No incidents reported today.

May 30, 2016

No incidents reported.

May 29, 2016

No incidents reported.

May 28, 2016

No incidents reported.

May 27, 2016

No incidents reported.

May 26, 2016
Completed - (mt) Engineers have confirmed that this maintenance has been completed. Thank you for your patience.
May 26, 21:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 PDT
Scheduled - We will be performing scheduled network maintenance on Thursday, May 26th, 2016. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Services hosted in our LAX data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, May 26th, 2016.

What is changing?

This maintenance will perform upgrades to (mt) routers in our LAX datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done in order to improve performance.

Symptoms:
• Inability to access web, SSH, or FTP.
May 23, 10:52 PDT
May 25, 2016

No incidents reported.

May 24, 2016
Resolved - After monitoring the situation we believe the issue to be resolved. Sites on Cluster 12 of the Grid should no longer experience any downtime in relation to this issue. Thank you again for your continued patience throughout the matter.
May 24, 17:29 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 12 of the Grid.

For information on how to check your Grid Cluster and Storage Segment, please use the following KnowledgeBase article for your reference:

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.

Symptoms:
• Latency
• Inability to access web
May 24, 16:52 PDT
May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016
Resolved - So far web activity has been stable for the previously impacted DV customers. Our engineers will continue to monitor for any further issues.
May 21, 21:50 PDT
Monitoring - Our Systems Engineers have identified the issue that was affecting connectivity, and have stabilized the network to reduce and nearly eliminate the issues that were being seen previously. Web activity has been stable. We are still monitoring.
May 21, 21:41 PDT
Investigating - (mt) Engineers are currently investigating a networking issue that is affecting some DV services, which is affecting some of our DV customers at the moment. (mt) Engineers are currently working on resolving the matter to bring host servers back online as soon as possible.

We sincerely apologize for any inconvenience that this has caused, and we appreciate your patience as we make progress towards the resolution of this issue. As more information is gathered, we will provide updates.
May 21, 21:13 PDT
May 20, 2016
Resolved - Thank you for your patience regarding this issue. The issue with the phone system has been resolved and phone support is now available.
May 20, 09:14 PDT
Investigating - We are currently experiencing issues with our phone support system. Chat support and support requests sent from the Account Center are still available if you need direct support.
May 20, 05:21 PDT
May 19, 2016
Completed - (mt) Engineers have completed the maintenance successfully. Please contact support if you are still experiencing any issues.
May 19, 23:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, May 19, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Grid Cluster 12

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

The following Community article can be used for reference:

Finding the Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, May 19, 2016.

What is changing?

This maintenance will further optimize network hardware on this cluster.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
May 19, 19:53 PDT
Resolved - (mt) Engineers have addressed the cause of the interruption, and access should be restored. Please contact support if you are still experiencing issues.
May 19, 22:48 PDT
Identified - The cause of the issue has been identified and the matter is being worked through. Thank you for your patience.
May 19, 21:58 PDT
Investigating - (mt) Engineers are currently investigating an issue that is affecting our WordPress Hosting products. Some customers on these services may be affected.

We are actively working on getting the issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve the issue.

Symptoms:
• Inability to Inability to access Web, FTP, SSH.
May 19, 21:40 PDT
Completed - (mt) Engineers have confirmed that this maintenance has been completed. Thank you for your patience.
May 19, 22:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, May 19th, 2016. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Services hosted in our LAX datacenter. This maintenance may also affect (mt) support's ability to access customer account information for a brief period.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, May 19th, 2016.

What is changing?

This maintenance will perform upgrades to (mt) routers and hardware that is hosted in our LAX datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done in order to improve performance.

Symptoms:
• Inability to access web, SSH, or FTP.
May 16, 14:22 PDT
Resolved - Our engineers were able to repair the issue with Cluster 07 Storage Segment 02. Any affected services should now be online.
May 19, 11:02 PDT
Update - This issue has been reduced to only customers on Cluster 07 Storage Segment 02. Our engineers are still diligently working on getting this issue resolved as soon as possible.
May 19, 09:05 PDT
Update - This issue is affecting all storage segments on Cluster 07.
May 19, 07:59 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers with services residing on Cluster 07, Storage Segment 2.

You may verify whether or not your services are being impacted by this issue by locating the Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please see the following KnowledgeBase article for your reference:

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly to resolve this issue.
May 19, 06:47 PDT
May 18, 2016

No incidents reported.

May 17, 2016
Completed - (mt) Engineers have at this time completed this maintenance without issue. Thank you for your patience.
May 17, 22:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:30 PDT
Scheduled - We will be performing emergency network maintenance on Tuesday, May 17th, 2016. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Services hosted in our LAX datacenter may experience a minor blip in network connectivity.

When will this maintenance happen?

This maintenance will occur between 9:30 PM and 1:00 AM PT, Tuesday, May 17th, 2016.

What is changing?

This maintenance will perform a traffic switch in our LAX datacenter.

Why is this maintenance happening?

This maintenance is occurring in order to restore some previous functionality within our network.

Symptoms:
• Inability to access web, SSH, or FTP.
May 17, 14:49 PDT