All Systems Operational
AccountCenter   Operational
API   Operational
DNS   Operational
DV   Operational
DV Developer   Operational
GRID   Operational
ProCDN   Operational
Support   Operational
Virb   Operational
Managed WordPress   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017

No incidents reported today.

Sep 24, 2017
Resolved - This incident has now been resolved. Thank you for your patience as we worked through this matter.
Sep 24, 06:12 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 12 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Sep 24, 05:30 PDT
Sep 23, 2017
Resolved - Thank you for your patience while this issue was being investigated. The issue has been resolved and database access has been restored to working order. We will continue to monitor this internally and mitigate any further issues if they resurface.
Sep 23, 11:00 PDT
Investigating - (mt) Engineers are currently working on an issue affecting database accessibility for customers on Cluster 09 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Sep 23, 10:17 PDT
Sep 22, 2017

No incidents reported.

Sep 21, 2017
Completed - Scheduled maintenance has been completed. Thank you for your patience.
Sep 21, 23:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, September 21, 2017. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Cluster 01, Storage Segment 05
Cluster 05, Storage Segment 02
Cluster 05, Storage Segment 06

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 21, 2017.

What is changing?

This maintenance will upgrade the cache cards and improve performance.

Why is this maintenance happening?

This is being done as preventative maintenance as well as to improve performance and reliability.

Symptoms:
• Inability to access web, SSH, or FTP.
Sep 20, 22:01 PDT
Resolved - Thank you for your patience with this matter. (mt) Engineers have resolved the issue and this service is operating normally.
Sep 21, 09:14 PDT
Investigating - (mt) Engineers are currently investigating an issue that is affecting our WordPress Hosting product. Customers on this service may see 500 errors.

We are actively working to resolve this issue as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Sep 21, 07:18 PDT
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017
Completed - This maintenance has been completed successfully.
Sep 18, 22:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, September 18th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 08, Storage Segment 03
Cluster 06, Storage Segment 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 18th, 2017.

What is changing?

This maintenance will upgrade the cache cards and improve performance.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance as well as to improve performance and reliability.

Symptoms:
• Inability to access web, SSH, or FTP.
Sep 18, 13:53 PDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017
Completed - This scheduled maintenance has been completed successfully.
Sep 11, 22:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, September 11, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 11, 2017.

What is changing?

This maintenance will work on the load balancers for the affected Cluster.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Sep 11, 16:24 PDT