All Systems Operational
AccountCenter   Operational
API   Operational
DNS   Operational
DV   Operational
DV Developer   Operational
GRID   Operational
ProCDN   Operational
Support   Operational
Virb   Operational
Managed WordPress   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2018

No incidents reported today.

Feb 24, 2018

No incidents reported.

Feb 23, 2018

No incidents reported.

Feb 22, 2018
Completed - Scheduled maintenance has been completed. Thank you for your patience.
Feb 22, 23:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Thursday, February 22, 2018. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

DV:
HostServer vzx481
HostServer vzx461
HostServer vzx569
HostServer vzx324
HostServer vzs021

GRID:
Cluster 06
Cluster 07
Cluster 09
Cluster 10

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 22, 2018.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 20, 16:53 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 21:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:26 PST
Scheduled - We will be performing a scheduled system maintenance on Thursday, February 22, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 22, 2018.

What is changing?

This maintenance will replace a cooling fan on the affected cluster.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 22, 21:26 PST
Resolved - (mt) Media Temple Engineers have resolved this issue. All services are now operational. We appreciate your patience and understanding with this issue.
Feb 22, 12:24 PST
Monitoring - (mt) Media Temple Engineers have identified the issue and all services should be back up and operational. We are currently monitoring the situation to ensure stability. Thanks for your patience and understanding with this.
Feb 22, 11:49 PST
Investigating - (mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance.

This is also affecting (mt) Media Temple's internal account management system and our ability to provide full Customer Support.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
• Intermittent DNS resolution
Feb 22, 11:35 PST
Feb 21, 2018
Resolved - (mt) Media Temple Engineers have resolved the issue with DV Host Server vzx381 and vzx692. Thank you for your patience with this.
Feb 21, 13:28 PST
Identified - (mt) Engineers are currently mitigating an issue with DV Host Server vzx381 and vzx692, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 21, 13:03 PST
Resolved - The issue effecting external network connections has been resolved. Thank you for your patience.
Feb 21, 05:40 PST
Identified - (mt) Media Temple is currently aware of an external network service interruption that is affecting some customers from being able to reach their (mt) Media Temple services. Currently, external traceroutes are showing timeouts before reaching our Data Centers. You may run a traceroute to your (mt) Media Temple services to determine if you are having timeouts or problems reaching our services:

https://mediatemple.net/community/products/dv/204643870/using-the-traceroute-command

Symptoms:
• Inability to access web, FTP, or SSH.
• Slowness or slow performance with reaching servers
Feb 20, 15:32 PST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 22:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 PST
Scheduled - We will be performing a scheduled network maintenance on Thursday, February 15, 2018 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers located in our LAX Datacenter which includes both DV and Grid services. While we expect no service interruption, it's possible that there may be interruptions in the ability to access the (mt) Media Temple network. We will attempt to keep such interruptions to a minimum.

To confirm whether your service is hosted in our LAX Datacenter, you can run a traceroute to your server. This will ultimately show whether your service is hosted in our LAX or IAD Datacenter. For information on running a traceroute, please refer to the following article:

https://mediatemple.net/community/products/dv/204643870/using-the-traceroute-command

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 15, 2018.

What is changing?

This maintenance will update software on our LAX distribution routers.

Why is this maintenance happening?

This maintenance is happening in order to enable some features on our new routers in the affected Datacenter.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 12, 13:55 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 21:44 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:10 PST
Scheduled - We will be performing a scheduled system maintenance on Thursday, February 15, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 03
Cluster 09

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 15, 2018.

What is changing?

This update will migrate select systems to different hardware.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 14, 12:23 PST
Feb 14, 2018
Resolved - Thank you for your patience, this issue is now resolved.
Feb 14, 11:11 PST
Identified - (mt) Media Temple Engineers have identified the issue and it is specifically affecting Storage Segment 01 on Cluster 07. We are continuing to work on the issue to resolve it as soon as possible. We appreciate your patience with this.
Feb 14, 09:59 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 07 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 14, 05:50 PST
Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018
Resolved - The issue effecting vzs065 has now been resolved. Thank you for your patience
Feb 11, 22:58 PST
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs065, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 11, 22:39 PST