After significant time monitoring the fix that was implemented earlier, our Systems Engineers have determined that this issue has been fully resolved and is now closed.
We thank you once again for your patience during this time.
Dec 1, 21:23 PST
(mt) Media Temple would like to thank you again for your understanding with this issue. Our engineers have identified the root cause and have implemented a fix. Customers on Cluster 11 should no longer be directly impacted. We will be monitoring this issue moving forward to ensure stability of this cluster.
Nov 29, 13:29 PST
Thank you for your patience. Our (mt) Engineers continue to implement a permanent fix. Although most customers on the identified cluster are seeing improvement, we are currently working to prevent further issues across the cluster. We appreciate your continued patience while we work through this matter.
Nov 29, 04:32 PST
Thanks for your continued patience. (mt) Engineers have identified the issue and are working to permanently resolve the issue as soon as possible.
We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Nov 28, 19:54 PST
(mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 11 of the Grid. Customers may be experiencing slow loading and inability to access some sites.
You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
• Inability to access web, FTP, or SSH.
Nov 28, 12:41 PST