All Systems Operational
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
Managed WordPress Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2017

No incidents reported today.

Feb 20, 2017
Completed - The scheduled maintenance has been completed.
Feb 20, 21:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Monday, February 20, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 05, Storage Segment 01

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, February 20, 2017.

What is changing?

This maintenance will further optimize software on this cluster.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 20, 19:13 PST
Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017
Completed - The scheduled maintenance has been completed.
Feb 16, 22:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Thursday, February 16, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Clusters 01 - 12

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 16, 2017.

What is changing?

This maintenance will further optimize software on these clusters.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 16, 14:12 PST
Feb 15, 2017
Resolved - The issues affecting Clusters 10-12 should now be resolved. If you continue to experience issues, please contact Customer Support.
Feb 15, 23:54 PST
Monitoring - The issue affecting Cluster 12 has been addressed and all Clusters should be working as expected. If you are still experiencing issues, please contact Customer Support by opening a chat in the Account Center or giving a call to one of the numbers provided here: https://mediatemple.net/company/about-us/#contact
Feb 15, 23:05 PST
Update - The issues affecting Clusters 10 and 11 should now be resolved. (mt) Engineers are continuing work on Cluster 12.
Feb 15, 23:00 PST
Update - (mt) Engineers have addressed the issue on Cluster 10, and are working to resolve Clusters 11 and 12. We appreciate your patience. If you are still experiencing issues on Cluster 10, please contact Customer Support.
Feb 15, 22:54 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on the following Grid Clusters.

Cluster 10
Cluster 11
Cluster 12

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 15, 21:59 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 21:51 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 PST
Scheduled - We will be performing a network maintenance on Wednesday, February 15, 2017. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Services hosted in our LAX data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, February 15, 2017.

What is changing?

(mt) Engineers identified an issue with network hardware and are replacing the faulty equipment.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 13, 16:33 PST
Feb 14, 2017
Resolved - After monitoring, (mt) Engineers have resolved the issue affecting cluster 05. If you are still experiencing issues, please contact Customer Support.
Feb 14, 04:01 PST
Identified - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 05 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 14, 02:46 PST
Feb 13, 2017
Completed - The scheduled maintenance has been completed.
Feb 13, 21:35 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 PST
Scheduled - We will be performing scheduled system maintenance on Monday, February 13, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzs143
Host Server vzs164

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, February 13, 2017.

What is changing?

This maintenance will reboot the affected Host Servers.

Why is this maintenance happening?

This maintenance is happening to resolve an issue with our automated backups.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 10, 14:22 PST
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017
Resolved - This incident has been resolved.
Feb 10, 14:30 PST
Identified - We are receiving reports of upgrades causing issues with MySQL. This is a result of updated software, and will require you to update your MySQL database user passwords. Information about how to update your user's passwords is available here:

https://mediatemple.net/community/products/grid/204644680/managing-database-users-on-the-grid

Once you update the database password, you must then update your websites configuration files to reference the new password. If you are using WordPress, the configuration file you will need to update is called wp-config.php and can be found in the HTML directory for each domain. For more information on editing your wp-config.php file, please refer to the following link.

https://codex.wordpress.org/Editing_wp-config.php#Set_Database_Password

Since these updates affect PHP, your sites may encounter compatibility issues. Changing to an earlier version of PHP may address these issues. Please see this (mt) Media Temple Community article for more information on how to change your PHP version:
https://mediatemple.net/community/products/grid/204643520/how-can-i-specify-the-php-version-on-the-grid

If you are still encountering issues with your sites' after following the steps above, please contact Customer Support.
Jan 27, 06:32 PST
Feb 9, 2017
Completed - This maintenance has been completed. If you have any issues please contact us via phone, chat or support request.
Feb 9, 21:56 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 21:00 PST
Scheduled - We will be performing scheduled system maintenance on Thursday, February 9, 2017. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Host Server vzx324
Host Server vzx429
Host Server vzx488
Host Server vzx508
Host Server vzx652

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 9, 2017.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 6, 20:26 PST
Completed - This maintenance has been completed. If you have any issues please contact us via phone, chat or support request.
Feb 9, 21:40 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 21:00 PST
Scheduled - We will be performing scheduled system maintenance on Thursday, February 9, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzx490
Host Server vzx501
Host Server vzx511
Host Server vzx755
Host Server vzx1012

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 9, 2017.

What is changing?

This maintenance will swap out a faulty memory module.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Feb 6, 19:20 PST
Feb 8, 2017

No incidents reported.

Feb 7, 2017

No incidents reported.