The scheduled maintenance has been completed.
Nov 9, 01:01 PST
There may be intermittent connection issues when attempting to access the AccountCenter due to the current maintenance.
Nov 8, 21:54 PST
It appears that access to phone support has been restored. The Maintenance will remain in progress however, all support channels should be functional.
Nov 8, 21:36 PST
At this time, customers may have difficulty reaching our support team via phone support. We are currently investigating the matter, and anticipate a quick resolution.
If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.
How Do I Initiate a Support Chat?
How Do I Submit a Support Request?
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
• Inability to contact support via phone.
Nov 8, 21:23 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 PST
We will be performing a scheduled network maintenance on Wednesday, November 8, 2017. Here are the important details:
Who is affected?
This maintenance will affect customers located in our LAX Datacenter which includes both our DV and Grid servers.
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, November 8, 2017.
What is changing?
This maintenance will replace our network routers with new, modern, low latency routers.
Why is this maintenance happening?
This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
• Inability to access web, SSH, or FTP.
Nov 8, 10:52 PST