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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for (mt) Phone Systems Dec 12, 21:00 - Dec 13, 01:00 PST
We will be performing scheduled maintenance on our phone support system on Monday, December 12, 2016. Here are the important details:

Who is affected?

This maintenance will affect customers attempting to reach phone support during the period of time that the maintenance is occurring.

If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also initiate a chat through the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article:

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, December 12, 2016.

What is changing?

This maintenance will update our phone system's software.

Why is this maintenance happening?

This maintenance is happening so that we can assist our customers more efficiently.

Symptoms:
• Inability to contact support or CloudTech via phone.
Posted on Nov 30, 15:37 PST
Past Incidents
Dec 4, 2016

No incidents reported today.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016
Resolved - After significant time monitoring the fix that was implemented earlier, our Systems Engineers have determined that this issue has been fully resolved and is now closed.

We thank you once again for your patience during this time.
Dec 1, 21:23 PST
Monitoring - (mt) Media Temple would like to thank you again for your understanding with this issue. Our engineers have identified the root cause and have implemented a fix. Customers on Cluster 11 should no longer be directly impacted. We will be monitoring this issue moving forward to ensure stability of this cluster.
Nov 29, 13:29 PST
Update - Thank you for your patience. Our (mt) Engineers continue to implement a permanent fix. Although most customers on the identified cluster are seeing improvement, we are currently working to prevent further issues across the cluster. We appreciate your continued patience while we work through this matter.
Nov 29, 04:32 PST
Identified - Thanks for your continued patience. (mt) Engineers have identified the issue and are working to permanently resolve the issue as soon as possible.

We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Nov 28, 19:54 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 11 of the Grid. Customers may be experiencing slow loading and inability to access some sites.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 28, 12:41 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 21:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Thursday, 12/01, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, 12/01, 2016.

What is changing?

Optimizing the network for better performance on this cluster.

Why is this maintenance happening?

This maintenance is happening in order to increase the performance of Cluster 11 in order to reduce the latency and possible future downtime.

Symptoms:
• Inability to access web, SSH, or FTP.
Dec 1, 20:06 PST
Completed - (mt) Media Temple Engineers have indicated that they have successfully completed this maintenance. If you are still experiencing issues, please contact Customer Support.
Dec 1, 00:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Wednesday, November 30th, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, November 30th, 2016.

What is changing?

This maintenance will further optimize hardware on Cluster 11.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Nov 30, 13:46 PST
Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016
Completed - The scheduled maintenance has been completed.
Nov 24, 21:50 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Thursday, November 24, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, November 24, 2016.

What is changing?

This maintenance will be performed to test a failover for this cluster.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Nov 23, 15:56 PST
Nov 23, 2016
Completed - The scheduled maintenance has been completed.
Nov 23, 21:51 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 PST
Scheduled - We will be performing an emergency system maintenance on Wednesday, November 23, 2016 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

DV Host Server vzs166

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, November 23, 2016.

What is changing?

This maintenance will replace a defective FBWC unit.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Nov 23, 15:07 PST
Resolved - Our engineers were able to locate and resolve the issue effecting the Wordpress hosting platform. This incident has been resolved. We appreciate your patience and understanding with this matter.
Nov 23, 09:40 PST
Identified - Thanks for your continued patience. (mt) Engineers have identified the issue and are working to permanently resolve the issue as soon as possible.

We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Nov 23, 09:21 PST
Investigating - (mt) Engineers are currently investigating an issue that is affecting our WordPress Hosting product. Customers on this service may be affected.

We are actively working to resolve this issue as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 23, 07:54 PST
Nov 22, 2016
Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Monday, November 21, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10
Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, November 21, 2016.

What is changing?

This maintenance will consolidate our Grid Cluster hardware.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Nov 21, 20:37 PST
Nov 20, 2016
Resolved - Our engineers have resolved the issue, which was due to Apache being in D state on Cluster 11 of the Grid. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. You can also reach us at 877-578-4000. We thank you for your patience in resolving this matter.
Nov 20, 19:27 PST
Update - Our engineers are still actively working to resolve this issue. This page will be updated as more details and/or a resolution becomes available.
Nov 20, 18:09 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 11 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 20, 15:36 PST