All Systems Operational
AccountCenter   Operational
API   Operational
DNS   Operational
DV   Operational
DV Developer   Operational
GRID   Operational
ProCDN   Operational
Support   Operational
Virb   Operational
Managed WordPress   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017
Resolved - This incident has been resolved.
Nov 20, 15:37 PST
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs036, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 20, 14:25 PST
Resolved - (mt) Media Temple engineers have resolved the issue and services on Cluster 03 are accessible. If you are still experiencing issues, please get in touch with our team and we'll be happy to investigate.
Nov 20, 12:11 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 03 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 20, 09:45 PST
Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017
Resolved - (mt) Engineers have resolved this matter and the host server back online. We appreciate your patience in this matter.
Nov 16, 12:53 PST
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs147, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 16, 12:22 PST
Nov 15, 2017
Resolved - (mt) Media Temple engineers have resolved the issue and services on Cluster 03 are accessible. If you are still experiencing issues, please get in touch with our team and we'll be happy to investigate.
Nov 15, 08:32 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 03 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 15, 02:37 PST
Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Resolved - This incident has been resolved.
Nov 10, 05:53 PST
Update - Thank you for your patience. The issue effecting access to the (mt) Media Temple AccountCenter has been resolved.
Nov 10, 05:53 PST
Investigating - We are currently experiencing an interruption that is intermittently affecting our customers' ability to access their AccountCenter. If you need urgent assistance from our support team, please give us a call at 310-841-5500.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access the AccountCenter.
Nov 9, 19:35 PST
Nov 9, 2017
Resolved - This incident has been resolved.
Nov 9, 14:47 PST
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs250, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 9, 13:40 PST
Completed - The scheduled maintenance has been completed.
Nov 9, 01:01 PST
Update - There may be intermittent connection issues when attempting to access the AccountCenter due to the current maintenance.
Nov 8, 21:54 PST
Update - It appears that access to phone support has been restored. The Maintenance will remain in progress however, all support channels should be functional.
Nov 8, 21:36 PST
Update - At this time, customers may have difficulty reaching our support team via phone support. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to contact support via phone.
Nov 8, 21:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 PST
Scheduled - We will be performing a scheduled network maintenance on Wednesday, November 8, 2017. Here are the important details:

Who is affected?

This maintenance will affect customers located in our LAX Datacenter which includes both our DV and Grid servers.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, November 8, 2017.

What is changing?

This maintenance will replace our network routers with new, modern, low latency routers.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Nov 8, 10:52 PST
Nov 7, 2017
Completed - The scheduled maintenance has been completed. Thank you for your patience.
Nov 7, 02:40 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 PST
Scheduled - We will be performing a scheduled network maintenance on Monday, November 6, 2017. Here are the important details:

Who is affected?

This maintenance will affect customers located in our LAX Datacenter which includes both our DV and Grid servers.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, November 6, 2017.

What is changing?

This maintenance will replace our network routers with new, modern, low latency routers.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Nov 6, 13:32 PST