All Systems Operational
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
WordPress Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 26, 2016

No incidents reported today.

Jul 25, 2016
Completed - The scheduled maintenance has been completed.
Jul 25, 21:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, July 25, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02
Cluster 03
Cluster 04
Cluster 05
Cluster 06
Cluster 07
Cluster 08
Cluster 09
Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, July 25, 2016.

What is changing?

This maintenance will further optimize hardware on multiple clusters.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 25, 14:42 PDT
Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016

No incidents reported.

Jul 20, 2016
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 PDT
Scheduled - We will be performing a emergency system maintenance on Tuesday, July 19, 2016 to our WordPress hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on our WordPress hosting servers. Customers on this service may experience downtime during this maintenance period.

When will this maintenance happen?

This maintenance will occur between 10:00 PM and 12:00 AM PT, Tuesday, July 19, 2016.

What is changing?

This maintenance will further optimize hardware on our WordPress hosting servers.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 19, 18:59 PDT
Jul 19, 2016
Resolved - (mt) Engineers have resolved the root cause of the issue and all services on vzx565 are now online and functional. Thank you for your patience.
Jul 19, 16:35 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx565, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 19, 15:45 PDT
Resolved - This incident has been resolved.
Jul 19, 05:19 PDT
Identified - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 01, Herd 07 on the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Jul 19, 02:34 PDT
Jul 18, 2016
Completed - The scheduled maintenance has been completed.
Jul 18, 21:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, July 18, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, July 18, 2016.

What is changing?

This maintenance will further optimize hardware on Cluster 11.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 18, 15:23 PDT
Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.

Jul 13, 2016

No incidents reported.

Jul 12, 2016
Resolved - At this time we do not expect any further issues accessing the AccountCenter. Thank you for your patience while we worked through this issue.
Jul 12, 12:24 PDT
Update - At this time, most users should no longer be having issues logging in to the Account Center. But, we are still monitoring the situation and will provide further updates as they arise. Thanks once again for your patience.
Jul 12, 10:06 PDT
Identified - We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our customers' ability at the moment to access their Account Center.

At this time, we are actively working to resolve the matter as soon as possible. Thank you for your understanding in this matter.

Symptoms:
• Inability for (mt) customers to access the Account Center.
Jul 12, 09:18 PDT