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Maintenance
Scheduled Maintenance
Scheduled DV Maintenance Jul 27, 23:00 - Jul 28, 01:00 PDT
We will be performing a scheduled system maintenance on Thursday, July 27, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzd112

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 11:00 PM and 1:00 AM PT, Thursday, July 27, 2017.

What is changing?

This maintenance will reboot the affected Host Server.

Why is this maintenance happening?

This maintenance is happening to resolve a mounting issue on the affected Host Server.

Symptoms:
• Inability to access web, SSH, or FTP.
Posted on Jul 27, 15:10 PDT
Past Incidents
Jul 27, 2017
Completed - The scheduled maintenance has been completed.
Jul 27, 21:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, July 27, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 09, Storage Segment 02
Cluster 09, Storage Segment 04

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 27, 2017.

What is changing?

This maintenance will perform a reboot of the affected Storage Segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 27, 16:16 PDT
Jul 26, 2017
Resolved - This incident has been resolved.
Jul 26, 20:58 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs181, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 26, 20:43 PDT
Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017
Resolved - The issues affecting Cluster 12 should now be resolved. If you continue to experience issues, please contact Customer Support.
Jul 23, 07:57 PDT
Monitoring - The issue affecting Cluster 12 has been addressed and all Clusters should be working as expected. If you are still experiencing issues, please contact Customer Support by opening a chat in the Account Center or giving a call to one of the numbers provided here: https://mediatemple.net/company/about-us/#contact
Jul 23, 07:31 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 12 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 23, 04:51 PDT
Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Completed - The scheduled maintenance has been completed.
Jul 20, 22:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, July 20, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 04, Storage Segment 07
Cluster 03, Storage Segment 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 20, 2016.

What is changing?

This maintenance will adjust cache cards for the affected storage segments.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 19, 20:28 PDT
Completed - The scheduled maintenance has been completed.
Jul 20, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, July 20, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzx583

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 20, 2017.

What is changing?

This maintenance will reboot the affected Host Server.

Why is this maintenance happening?

This maintenance is happening to resolve a mounting issue which is affecting load on the Host Server.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 20, 16:17 PDT
Jul 19, 2017
Resolved - This incident has been resolved.
Jul 19, 15:40 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx040, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 19, 15:24 PDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017
Completed - The scheduled maintenance has been completed.
Jul 17, 21:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, July 17th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 04, Storage Segment 07
Cluster 03, Storage Segment 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, July 17th, 2017.

What is changing?

This maintenance will upgrade the underlying OS and requires a reboot.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 17, 10:57 PDT
Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.